Cancellations

Cancellation & Refund Policy

Introduction

All cancellation requests for webinar registrations must be submitted in writing via email to the designated webinar coordinator. Your message must include all necessary details, including the bank account information required for processing eligible refunds (such as IBAN/SWIFT when applicable). A cancellation request becomes valid only after you receive written confirmation from the webinar coordinator.

Refund Policy

Since we invest in advance for digital platforms, speaker bookings, technical setup, promotional activities, and administrative support, the following refund policy applies:

Written cancellation received:

Before 40 days of the webinar: 75% refund
Between 40 and 20 days before the webinar: 25% refund
Within 20 days of the webinar: No refund

E-Poster & Video Presentation Fees:

Non-refundable

The date we receive your email will be used to determine the refund category.

Approved refunds will be processed after the webinar concludes.

Requests related to excess or duplicate payments must also be submitted in writing to the webinar coordinator.

Non-Refundable Situations

Refunds will not be issued for:

Non-attendance (no-show)
Technical issues on the participant’s side
Speaker cancellations or substitutions
Limited webinar capacity or platform issues beyond the organizer’s control

By registering, participants acknowledge that webinar organizers are not liable for disruptions or issues outside their direct control. Refund Processing Method

Payments made via credit/debit card will be refunded to the same card.
Payments made via bank transfer will be refunded to the provided bank account.
All associated bank or transfer fees will be borne by the participant.

Webinar Cancellation or Postponement

If the webinar is cancelled or postponed due to unavoidable circumstances or technical issues beyond the organizer’s control, the registration fee will be refunded 100%.

However, organizers will not be responsible for any personal expenses, loss of work time, or other indirect costs. Transfer Policy

Participants with fully paid registrations may transfer their registration to another upcoming webinar within our organization under the following conditions:

A valid reason for absence must be provided.
Transfer requests must be submitted through email only.
If transferring to another individual, you must provide their full name, contact number, email address, and presentation details (if applicable).
Transfer requests must be made at least 30 days before the webinar.
A registration fee can be transferred only once and is not eligible for refund afterward.

Contact Number and Address

Scientific Alerts – Webinar Support Desk

Phone:

Email: contact@scientificalerts.com

Address: SCIENTIFIC ALERTS H NO 4-6-137/W/131 PT NO,131 HYDERABAD TELANGANA-500072